Komunikasi Krisis Dalam Organisasi: Analisis Naratif Tentang Pengelolaan Konflik Internal
DOI:
https://doi.org/10.62383/risoma.v2i2.243Keywords:
Crisis communication, Conflict management, Management strategies, Communication techniquesAbstract
This research aims to examine internal conflict management in organizations through narrative analysis of crisis communication. Qualitative methods were used to understand the causes of conflict, crisis management strategies, leadership roles, the impact of conflict, communication techniques used, and policies and procedures implemented in the organization. Data were collected through in-depth interviews, participatory observation, and document analysis. The results revealed that internal conflicts are often caused by differences in interests, lack of effective communication, and organizational change. Effective crisis management strategies involve open communication, mediation, and a proactive approach. Responsive and thoughtful leadership plays a key role in conflict resolution. Poorly managed conflict negatively impacts productivity, employee morale, and team collaboration, and damages the organization's image. Communication techniques such as collaborative approaches and assertive communication are essential in managing crises. The practical implications of these findings are the need for the development of clear conflict resolution policies, conflict management training, promotion of open communication, and periodic evaluation of policy effectiveness. With a comprehensive approach, organizations can improve work dynamics and strengthen teamwork.
Downloads
References
A., N., Chumikov. (2021). Conflict communications in modern media. doi: 10.21453/2311-3065-2021-9-2-125-142
A., Slamgazhy., A.D., Kaldybekova. (2023). Crisis communication: The case study of Kaspi bank of Kazakhstan. Habaršy, doi: 10.26577/hj.2023.v67.i1.04
Akram, S., Hasan, A.-J., Hussam, A. M., & Sahraa, A. H. (2023). The role of learning organizations in crisis management strategy: A case study. Corporate and Business Strategy Review, doi: 10.22495/cbsrv4i1art1
Alexander, R., Julia, K., & Vladislav, S. (2021). The role of fake news in conflict escalation: A theoretical overview. Social Science Research Network, doi: 10.2139/SSRN.3857007
Alfarisi, N. A., Manugeren, M., & Purwarno, P. (2022). Causes of internal conflict in Frank Herbert’s novel Dune. Journal of Language, 4(2), 304-311.
Ana, T. V., & Anja, Š. (2023). Effects of an external crisis: How internal communication influences employer brands. Journal of Contingencies and Crisis Management, doi: 10.1111/1468-5973.12462
Anne, M. K., Anders, B., Thomas, J., & Lotte, B. A. (2023). Crisis intensity, leadership behavior, and employee outcomes in public organizations. International Journal of Public Administration, doi: 10.1080/01900692.2023.2213856
Chenfeng, X. (2023). The myth of emotion-focused employee crisis communication? How information-focused employee crisis communication during COVID-19 pandemic job disruption drives post-pandemic intent-to-perform and intent-to-return in hospitality employees. doi: 10.4324/9781003195580-10
Christopher, R., Julia, S., & Sabine, E. (2022). Employee-centric perspective on organizational crisis: How organizational transparency and support help to mitigate employees' uncertainty, negative emotions and job disengagement. Corporate Communications: An International Journal, doi: 10.1108/ccij-04-2022-0045
de Lima Bandeira, F. (2022). Raízes negras do Baixo rio Amazonas: territorialidade e formação de quilombos em Santarém-Pará (Doctoral dissertation, [sn]).
Dimosthenis, K. (2023). When the going gets tough, leaders use metaphors and storytelling: A qualitative and quantitative study on communication in the context of COVID-19 and Ukraine crises. Administrative Sciences, doi: 10.3390/admsci13040110
Dr., D. T. Ghatkar. (2022). Samsung’s crisis communication response: Ineffective response strategies across traditional and social media platforms. doi: 10.32920/ryerson.14643882
E., V., Pustovalova., V., V., Nagaytsev. (2021). Forms of communication in the dynamics of social conflict. doi: 10.34020/2073-6495-2021-1-269-276
Ebrahim, M., & Abdullah, A.-A. (2012). The moderating effect of the Islamic approach on the relationship between public relations roles and crisis communication strategies in Yemen.
Elisa, L., & Jochen, K. (2022). Communication of crisis or crisis of communication. Proceedings - Academy of Management, doi: 10.5465/ambpp.2022.16039abstract
Emanuele, M., Raffaele, F., & Manuela, D. C. (2023). Pictures of a crisis. Destination marketing organizations’ Instagram communication before and during a global health crisis. Journal of Business Research, doi: 10.1016/j.jbusres.2023.113931
Idham, M. F., Falyouna, O., Eljamal, R., Maamoun, I., & Eljamal, O. (2022). Chloramphenicol removal from water by various precursors to enhance graphene oxide–iron nanocomposites. Journal of Water Process Engineering, 50, 103289.
Igor, G., & Sven, D. (2023). Organizational communication strategies in response to major disruptions: The case of the worsening situation in the Russia-Ukraine conflict. International Journal of Organizational Analysis, doi: 10.1108/ijoa-03-2023-3658
Jan, G. (2016). Russia in the “friend-enemy” categories. Czech ideological discussion about the so-called. "Ukrainian crisis". 1(1), 81. doi: 10.17951/WE.2015.1.1.81
Joan, C.-F., Marc, C.-P., & M., Del, S. (2023). The function of internal communication during the COVID-19 health crisis: Transformation or transubstantiation?. Anàlisi: Quaderns de Comunicació i Cultura, doi: 10.5565/rev/analisi.3553
Linda, C. T. (2022). Narrative analysis. doi: 10.1093/oso/9780192848925.003.0023
Lucinda, B.-M. S., Tanya, L. R., & Lynnette, F. (2022). Internal communication in a diverse and developing world context: Challenges for corporate South Africa. Communicare: Journal for Communication Studies in Africa, doi: 10.36615/jcsa.v41i2.1452
Lynn, S., & Marius, C. W. (2023). Employee reactions to leader emotional display strategies in a crisis situation. European Management Review, doi: 10.1111/emre.12555
McIsaac, S. (2022). Inter-agency collaborations among mental health and law enforcement professionals in San Bernardino County during COVID-19: A qualitative study.
Miguel, C., & Patricia, R. S. (2022). Narrative in videogame design: A starting guide. doi: 10.1109/ICALTER57193.2022.9964824
Mireia, R. (2023). Effective leadership strategies in managing the COVID-19 pandemic. doi: 10.31219/osf.io/evnxz
Natalia, T. (2023). Crisis management within organizations. doi: 10.53486/icspm2022.15
Philip, S. (2023). Crisis leadership. doi: 10.1017/9781009321983
Qiwei, L., Wu., & Feifei, C. (2023). A dual-process model of promoting employee mental health in crises: Impacts of leadership health support and organizational leaders' crisis communication in COVID-19. Health Communication, doi: 10.1080/10410236.2023.2231283
Reuchlin, S., Joshi, R., & Schmehl, R. (2023). Sizing of hybrid power systems for off-grid applications using airborne wind energy. Energies, 16(10), 4036.
Ryan, P. F., Ronald, E. R., & Andrew, S. P. (2023). U.S. nonprofit organizations respond to the COVID-19 crisis: The influence of communication, crisis experiences, crisis management, and organizational characteristics. American Behavioral Scientist, doi: 10.1177/00027642231155380
Schmodde, L., & Wehner, M. C. (2023). Employee reactions to leader emotional display strategies in a crisis situation. European Management Review, 20(3), 543-560.
Shalini, U. (2023). Why some hotels get it right and others don't: Perspective of situational crisis communication theory towards crisis response strategies. Journal of Contingencies and Crisis Management, doi: 10.1111/1468-5973.12477
Sibel, K. (2023). Eğitim yönetiminde örgütsel çatışmaya sebep olan unsurların çeşitli değişkenler açısından incelenmesi. Sosyal Araştırmalar ve Davranış Bilimleri Dergisi, doi: 10.52096/jsrbs.9.18.24
Simon, W. P. (2022). Methodology for identifying internal causes of and managing conflicts in the organization. doi: 10.54664/aqpm7333
Sinlapapiromsuk, P., Sanitlou, N., Yapadit, S., & Nampradit, A. (2023). Crisis management strategies for school leaders affecting academic administration in private schools under Nakhonratchasima Province Education Office.
Stephen, P., Madu, I., & Joy, D. Z. (2023). Conflict in organisations: An examination of its types, sources, effects and management strategies. Organization and Human Capital Development, doi: 10.31098/orcadev.v2i1.1231
Suardi, I. D. P. O., Arisena, G. M. K., Sukewijaya, I. M., & Krisnandika, A. A. K. (2023). Status of agriculture resources sustainability and agricultural policy in Denpasar City, Province of Bali, Indonesia. African Journal of Food, Agriculture, Nutrition and Development, 23(3), 22694-22710.
Takayuki, K. (2022). Crisis communication theories and strategies. doi: 10.4324/9781003147480-3
Tkalac Verčič, A., & Špoljarić, A. (2023). Effects of an external crisis: How internal communication influences employer brands. Journal of Contingencies and Crisis Management, 31(4), 599-609.
V., A., Zastavenko. (2022). Communications in business conflict. Učënye Zapiski Sankt-Peterburgskogo Universiteta Tehnologij Upravleniâ i Èkonomiki, doi: 10.35854/2541-8106-2022-1-82-89
V., Ivanova. (2023). Conceptual analysis of the narrative strategy of the text of the propaganda speech from the position of the post-Romanov psychoanalytic approach. Litera, doi: 10.25136/2409-8698.2023.6.43413
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2024 RISOMA : Jurnal Riset Sosial Humaniora dan Pendidikan
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
