Budaya Organisasi dan Inovasi Pelayanan Publik: Mengapa Inovasi Sulit Bertahan
DOI:
https://doi.org/10.62383/wissen.v4i2.1620Keywords:
Innovation, Leadership Support, Organizational Culture, Public Service, SustainabilityAbstract
This study examines the relationship between organizational culture and the sustainability of public service innovation within government bureaucracy. Although many public service innovations show positive results in the initial stages, many do not sustain in the long term. This indicates the presence of fundamental factors affecting innovation sustainability, one of which is organizational culture. Organizational culture plays a role in shaping the behavior, values, and work methods of civil servants in providing services to the public. This study aims to analyze the role of organizational culture in supporting or hindering the sustainability of public service innovations. Using a Systematic Literature Review (SLR) approach, this study analyzes 20 relevant scientific articles from 2002 to 2025. The results indicate that hierarchical, rigid, and administratively-oriented organizational cultures hinder innovation sustainability. Other factors such as low leadership support, limited incentives, and resistance to change also strengthen these barriers. Conversely, an open, collaborative, and adaptive organizational culture to change enhances the likelihood of innovation sustainability. In conclusion, the success of public service innovations is greatly influenced by the organizational culture underlying the behavior of civil servants. Therefore, transforming organizational culture to be more innovative and adaptive is a strategic step to strengthen the sustainability of innovation.
Downloads
References
Azfirmawarman, D., & Frinaldi, A. (n.d.). Kinerja dan pelayanan publik: Organizational culture innovation in improving.
Bachri, S., & Lonik, L. (2023). Public service innovation: Driving the growth of the tourism industry in Indonesia. Jurnal Ilmiah Ilmu Administrasi Publik, 13(2), 623–630. https://doi.org/10.26858/jiap.v13i2.53025
Cahyadi, E., Aldhi, I. F., & Supriharyanti, E. (2024). Fostering innovative culture for enhanced organizational health and performance in public organizations. Journal of Theoretical and Applied Management (Jurnal Manajemen Teori Dan Terapan), 17(3), 393–414. https://doi.org/10.20473/jmtt.v17i3.62879
Demircioglu, M. A. (2023). Public sector innovation: Sources, benefits, and leadership. International Public Management Journal, 27, 1–31. https://doi.org/10.1080/10967494.2023.2276481
Fuglsang, L., Hansen, A. V., & Mergel, I. (2021). Living labs for public sector innovation: An integrative literature review. Administrative Sciences, Journal Volume, Pages.
Harsanto, B., Mulyana, A., Faisal, Y. A., Shandy, V. M., & Alam, M. (2022). A systematic review on sustainability-oriented innovation in the social enterprises. 1, 1–18.
Husen, S. (2024). The role of leadership in promoting innovation within organizations in the public sector. Journal of Global Social Sciences, 5(20), 20–42. https://doi.org/10.58934/jgss.v5i20.296
Id, J. L., Wu, N., & Xiong, S. (2021). Sustainable innovation in the context of organizational cultural diversity: The role of cultural intelligence and knowledge sharing. Journal Name, 1–22. https://doi.org/10.1371/journal.pone.0250878
Kardina, M., Frinaldi, A., & Padang, U. N. (2024). A L-D Y. 3, 626–634.
Lee, E. (2025). The moderating role of organizational culture in the relationship between job autonomy and innovative behavior. https://doi.org/10.1177/0734371X251342001
Linåker, J. (n.d.). Public sector platforms going open: Creating and growing an ecosystem with open collaborative development.
Nurhamdi, N., Bukit, P., & Akbar, A. (2025). The influence of transformational leadership and organizational culture on public service quality through innovation at the transportation agency of West Tanjung Jabung Regency. 6(4), 2180–2190.
Raquel, A., Pinto, C., Thiago, F., & Vasconcelos, A. M. De. (2024). Innovation culture in public organizations: A systematic literature review. 1–18.
Rural, F. (n.d.). The use of the open innovation paradigm in the public sector: A systematic review of published studies.
Sabela, O. I., & Etikariena, A. (2025). Driving Indonesian public sector innovation with strength-based leadership, psychological safety, and ambidextrous organizational culture. 20(April), 1–19.
Sakawati, H. (2024). Efektivitas pelayanan di mall pelayanan publik: Organizational culture and service innovation on service. 30(April).
Vanny, M. (2024). Innovation culture in the public sector: Determinants and barriers for promoting organizational innovation. 4, 6410–6424.
Waheduzzaman, W. (2026). Understanding post-COVID public sector innovation: A systematic review of concepts, antecedents, outcomes, constraints, and theoretical perspectives. Volume(Issue), Page numbers.
Widodo, S., Marpaung, Z. S., & Santoso, A. D. (2022). What makes public sector innovation sustainable?: A case study from Indonesia. TEM Journal, 11(3), 1376–1384. https://doi.org/10.18421/TEM113
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2026 WISSEN : Jurnal Ilmu Sosial dan Humaniora
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
